Registration Payment and Refund Policy

HOW TO REGISTER:

Registering for our programs can be done by:

  • Emailing our registrar.
  • Calling our registration department.
  • Registering through our website online.

PAYMENT OPTIONS:

Payment methods include, Cash, Money Orders, Credit Cards accepted through PayPal and Bank Email Transfers (see your bank for details). We may accept personal cheques provided they have time to clear prior to course completion (please allow 7-10 business days for cheques to clear). Uncleared payments will require withholding certificates and course materials until clearing.

For Group/Business bookings we can invoice and accept payment by corporate cheque.

Group bookings are invoiced for the number booked at time of registration. a 25% minimum payment due at time of booking to reserve dates and instructor.

REFUND POLICY:

Individual Registrations:

We offer a full refund or rescheduling if we have to postpone or cancel any program. Sometimes situations beyond our control take place and we must cancel or postpone a course.

We only issue full refunds for participant cancellations made no less than 5 business days prior to the course start date. We will try to reasonably accommodate last minute emergency cancellations by offering to reschedule.

No refunds or transfers for participants who are a no-show or do not complete the course.

All WSIB mandated programs require full attendance to receive certification. WSIB guidelines require any participant who missed more than 15 minutes of course time to either redo the course or make up the missed time at another session. This is at the discretion of the course director.

Group Registrations:

The cancellation of a group course booking if made with more than 5 business days notice of course starting date will receive full refund. No refund for course cancelled with less than 5 business days.

Changes to the number of participants MUST be made at least 7 days prior to the start of the course. This is to ensure we have sufficient materials and instructors for the course.